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Consulting Environments |
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Consulting Environments |
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45 Audubon Pl., Fort Thomas, KY 41075 859.441.8732 |
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Patricia Borne, Principal 45 Audubon Pl. Fort Thomas, KY 41075 859.441.8732 Resources@aol.com |
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Tim Zeis Vice President of Customer Services/Corporate Real Estate for Comair and a consultant with CEO Resources, Inc. |
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Zeis leads a team of over 1,300 professionals operating a safe airline and serving the customer from all aspects of the airline’s Cincinnati operation in addition to overseeing the corporation’s real estate and facility matters. Tim started at Comair in 1982 as a Customer Services Agent and has learned the operation from the ground up. Tim has led through routine operations as well as crisis situations. Some of the most recent situations have been well documented, including Delta’s and Comair’s bankruptcy restructuring. There have been many challenges and experiences that have helped forge Tim’s situational leadership approach along with his ability to respond and react. Over the past 25 years, Tim has served in Customer Service leadership positions including general manager and director of Planning & Performance. Prior to his current responsibility of the V.P. Customer Services - Cincinnati hub/Corporate Real Estate, he was V.P. of Customer Service field operations including responsibilities for Properties & Facilities and Customer Service Training. Notable Achievements: · Restructured Customer Services leadership team creating a flatter and more responsive organization while saving an estimated $1 million annually. · Participated in the development of “Serve, Lead, Succeed”, Comair’s servant leadership training session, as well as developed and led Comair University, the organization’s management and leadership development program. · Led the development, design, financing and implementation of Comair’s multi-million dollar major operational facilities at Cincinnati, Ohio and Orlando, Florida. · Led the development of innovative process improvement and technology projects. · Tim earned his bachelor’s degree in Business Administration from Thomas More College. Topics for Speaking and Consulting: Accountability, Crisis Planning, Customer Service, Innovative Thinking, Leadership, Measuring, Managing, and Accountability, Motivation, Negotiations, Organizational Development, Preparation and Management, Project Management and Process Management and Violence in the Workplace Speaking and Consulting Environments: Association of Airport Executives (AAE), Airport Council International (ACI), F & M Mafco, General Cable Company, Metropolitan Education and Training Services (METS), Regional Airline Association (RAA), and Thomas More TAP Program
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